Shipping Policy

Shipping information

  1. House of Supplements uses AusPost as the courier. We deliver to ANYWHERE within Australia.
  2. Same day dispatch for all orders finalised before 1PM between Monday – Friday.
  3. Flat rate shipping of $9.86 applies to all regular orders no matter how big or heavy your purchase is.
  4. Free shipping available for all orders with a checkout value of more than $150.
  5. We always endeavour to pack your items in a way that minimises damage during transport. Should you have a problem with damaged or missing orders, please contact us and we will happily arrange a replacement!
  6. For general delivery times, please use AusPost delivery estimate tool using 4170 as the starting postcode.

Additional information

  1. Customers will receive an initial confirmation email upon successfully placing an order. If you have not received an email, please check to see if the order has been successfully placed. We will begin packaging on the first available business day (Monday – Friday).
  2. When goods are dispatched from our facility and received by the courier, customers will receive an email confirming parcel has been successfully shipped and is in transit.
  3. For the fastest delivery, we strongly recommend using a physical street address as opposed to PO Box addresses when ordering. PO Box deliveries often need to be dispatched via road freight due to Australia Posts freight limitations, and may take slightly longer to arrive.